NEXT Account

Access my account

• The app is not working. How do I access my account?
• I bought a policy through NEXT with another carrier. How do I manage my account?
• Need help logging into your customer account?

Update my account

• How do I update the Workers Compensation class codes on my policy?
• Can I add an authorized administrator to my account?
• How do I change my contact name, email or phone number on my policy?

My policy

• What does my current insurance policy cover and not cover?
• How long will it take to get my policy after I buy?
• What do the policy limits mean?
• Does this insurance coverage follow me anywhere in the U.S.? What about internationally?
• How does the renewal process work?
• How do I update the number of employees on my policy?

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Update my policy

• Why can’t I change owners’ coverage in the application?
• How do I change the state default for owners’ coverage in my account?
• I have a Workers Compensation policy. How do I update or remove my primary address?
• I have seasonal locations. How do I update my Workers Compensation policy to reflect this?
• How do I change my address to out of state?
• I am a California resident. What requirements are there for updating my address information?

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Payment & billing

• Does NEXT offer any discounts?
• How do I change my payment plan to yearly or monthly?
• PAYGO Billing Process for Next Policies
• How do I update my ACH payment information? How do I make a missed ACH payment?
• How do I pay the remainder of my premium?
• How do I update my payment information? How do I make a missed payment?

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Cancel policy

• How do I non-renew my policy?
• How do I cancel my policy? Can I cancel one policy while keeping another?