All ACH payments will go into "Pending" status for a few days, this is because it takes anywhere between 2-7 business days for the funds to process. If the transaction fails you will receive multiple notifications prompting you to log into your account to update your payment method.
If the payment fails due to insufficient funds we will retry it once. If you would like us to retry payment outside of our scheduled retry please reach out to support.
When a payment fails, you will get a notification about the issue and be given a non-payment cancellation date. This is the date on which your policy will be cancelled if payment is not received by then.
Any pending payments must be processed and completed before the scheduled non-payment cancellation date, or your policy may still cancel. Should your policy be cancelled due to non-payment, you can request a reinstatement through your customer account.
If the payment fails for any other reason besides insufficient funds you can update your existing banking information or change to a different bank account online or through the mobile app. You can also contact us for additional assistance at support@nextinsurance.com or by clicking the "Chat with us" option on this website. Our business hours are from Monday - Friday, 8AM - 5PM CST.
To update your ACH information through your mobile app:
1. Log in to your mobile app.
2. From the main menu, select "Billing."
3. To update your bank account information, select the blue pencil icon in the "Payment Method" section.
To update your ACH information through your online account:
1. Log in to your NEXT account.
2. Go to the "Account" tab in the menu and select "Billing."
3. To update your bank account information, select the blue pencil icon in the "Payment Method" section