You can cancel your policy at any time with no penalties, but we're sorry to see you go.
Once you follow the prompts and submit your request, we'll process the cancellation effective the date you choose in the prompt.
It is important to note that you can only cancel one policy at a time. For example, if you have General Liability and Inland Marine insurance, you would have to go through these steps twice, once for Inland Marine and once for General Liability.
If you'd like to only cancel one policy while keeping another, this is possible!
Just go through this process with the insurance coverage you would like to be canceled. You’ll receive a confirmation email for each line canceled and a pro-rated refund within a few business days.
To cancel your policy:
1. Log in to your NEXT customer account.
2. Go to the "Coverage" tab in the menu and select "My Coverage"
3. Click the three blue dots on the policy you’d like to cancel and click “Cancel Policy”.
4. Read over the statement, select a cancellation date and reason for cancellation and click “Cancel Coverage”.
To cancel your Workers Compensation policy:
- Log in to your NEXT customer account.
- Go to the "Coverage" tab in the menu and select "My Coverage".
- Click on the blue dots to the right of the policy you'd like to cancel.
- Select the reason for cancelling the Workers Compensation policy.
- Fill out the required information.
- Sign the form, and click "Send Request."
Once the information provided has been reviewed, we'll process the cancellation.
If you are unable to cancel the policy please reach out to our support team for further assistance. Their email is support@nextinsurance.com or you can chat with them using the "chat with us" option on the website.
Business hours for our support team are Monday-Friday 8am - 5pm CST.