We are unable to pause policies. However, you can cancel your policy at any time with no penalties.
If you do need to cancel your policy, you’ll be able to reinstate your policy through your ERGO NEXT customer account within 30 days of cancelation. If it is beyond the 30 day range, the policy cannot be reinstated and you must create a new quote. This can be done by clicking the link here.
To reinstate your coverage:
1. Log in to your ERGO NEXT customer account.
2. Go to the "Coverage" tab in the menu and select "My Coverage"
3. Select "Reinstate" next to the policy.
4. Review and agree to the reinstatement agreement.
5. Select “Submit.”
If you need to update your payment method, you can do that before reinstating your policy by following the instructions here.
Once your payment goes through successfully, you'll be taken back to your customer account and notified of your reinstatement.
You'll then be sent a PDF copy of your reinstatement endorsement and the reinstatement agreement for your records.
Please note that your monthly automatic payments will resume after your policy is reinstated.
Managing Seasonal Locations for Workers’ Compensation:
If your business operates in seasonal locations and you have a Workers’ Compensation policy, you will need to adjust the payroll paid from each seasonal location to ensure accurate coverage. For steps to update your seasonal information for a Workers Compensation policy, please refer to this article: "I have seasonal locations. How do I update my Workers Compensation policy to reflect this?"