How long will it take to get my policy after I buy? Agent or online? June 17, 2022 21:36 Updated If you purchase your policy online you can access your policy documents and certificates of insurance 24/7 through your online customer account! You can learn more about how to download and print your policy and certificates here (link to How to print policy docs) If you purchase through an agent your agent will let you know when to expect your documents. Related articles How can I get physical copies of my documents? How do I contact customer service? How do I get a certificate of insurance (COI) and/or proof of insurance (PO) with a certificate holder or additional insured? Does it cost extra? What do the policy limits mean? How do I cancel my policy? Can I cancel one policy while keeping another?