How do I contact my claims advocate? February 03, 2022 18:03 Updated Your claims advocate is available by phone, text, or email. Your advocate will provide you with a direct phone number that you can call or text at any time. The advocate will also give you a direct email address. Related articles How do I contact customer service? (Missouri residents only) How do I reach NEXT Insurance? How does the claims process work with Next Insurance? How long until I get paid for my claim? Where will the check be sent: to my client or me?